Help Center
Browse frequently asked questions and tips to help you get the most from Vdoo AI.
Getting Started
How do I sign up?
Tap "Sign In" at the top of the page. You can register instantly with your Google account, or enter your email to receive a one-click magic link — no password needed.
How do I create my first video?
Once signed in, pick an AI video model from the sidebar, write a text prompt or upload a reference image, adjust any settings you like, and hit "Generate". Your video will be ready in minutes.
Which AI models can I use?
Vdoo AI integrates Veo3, Seedance, Runway, Kling, Hailuo, Midjourney, Flux, and many others. We continuously add the latest models as they become available.
Credits & Billing
How does the credit system work?
Every generation costs a certain number of credits depending on the model and output settings. The exact cost is displayed before you confirm, so there are no surprises.
What subscription options exist?
Choose from Basic, Pro, or Max tiers, available in monthly or annual billing. We also sell standalone credit packs if you prefer pay-as-you-go.
What if a generation fails?
Credits for failed generations are refunded automatically. For subscription-level refunds, please refer to our Refund Policy page.
Account & Security
Where can I manage my account?
Click your avatar in the upper-right corner and select "My Account" to view or update your profile, subscription, and preferences.
How is my data protected?
We apply industry-standard encryption for data in transit and at rest. Payment details are handled exclusively by certified third-party processors — we never store card numbers on our servers.
Can I delete my account?
Yes. Send a request to [email protected] and we will process the deletion within 7 business days.
Content & Downloads
Do I have commercial rights to my creations?
Yes — all paid plans grant you full commercial usage rights for any content you generate on Vdoo AI.
How do I download finished content?
After generation completes, click the download icon on the result card. Paid-plan downloads are watermark-free.
What output formats are available?
Videos are delivered in MP4; images in PNG or JPEG. Exact options may differ depending on the model used.
Still Have Questions?
If you could not find the answer you need, our support team is happy to assist.
Reach Out to Support