Privacy Policy

Last updated: March 2026

Introduction

Vdoo AI ("we", "our", or "us") is operated by Vdoo AI, a company registered in Hong Kong. This Privacy Policy describes how we collect, use, share, and protect your personal information when you access or use the vdoo.ai website and platform ("Services").

Personal Information We Collect

When you interact with our Services, we may collect the following categories of information:

  • Registration details — email address, display name, and profile photo provided during sign-up
  • Billing data — payment transactions are processed by trusted third-party payment partners, including PayPal, Inc. and Stripe, Inc. These processors may collect your name, email address, billing address, and payment instrument details on our behalf. We never store your full credit-card or bank-account numbers.
  • User-generated content — text prompts, reference images you upload, and the AI outputs produced
  • Support correspondence — messages, screenshots, or files you share when contacting us
  • Platform activity — features accessed, generation history, model selections, and preference settings

Automatically Collected Data

Our servers and analytics tools may automatically record:

  • Device and browser metadata (browser version, operating system, screen resolution)
  • Server logs (IP address, timestamps, pages and endpoints requested)
  • Cookies and comparable tracking identifiers used to maintain sessions and gather usage analytics

How We Use Your Information

We process your information for the following purposes:

  • Delivering, operating, and enhancing the Services
  • Processing payments, issuing invoices, and managing your subscription
  • Communicating service updates, security alerts, and support responses
  • Addressing your inquiries, feedback, and customer-service requests
  • Analyzing usage patterns to improve product quality and user experience
  • Identifying and preventing fraudulent, abusive, or unauthorized access

When We Share Information

We never sell your personal data. We may disclose information to:

  • Infrastructure and service partners who help us run the platform (cloud hosting, analytics providers)
  • Third-party AI model providers whose APIs we call to generate your content (your prompts and inputs are transmitted to these services)
  • Regulatory or law-enforcement bodies if disclosure is required by applicable law or legal process
  • Payment processors — PayPal, Inc. and Stripe, Inc. receive the data necessary to complete your transactions, manage subscriptions, and prevent fraud. Their use of your data is governed by their own privacy policies (PayPal: paypal.com/privacy; Stripe: stripe.com/privacy)

Data Security

We safeguard your data using encryption both in transit (TLS) and at rest, access controls, and regular security reviews. While we take every reasonable precaution, no online transmission method can be guaranteed 100 % secure.

Data Retention

We keep your information for as long as your account remains active or as necessary to fulfill the purposes outlined above. To request data deletion, please email [email protected].

Your Privacy Rights

Subject to applicable law, you may exercise the following rights:

  • Access — obtain a copy of the personal data we hold about you
  • Correction — ask us to update or fix inaccurate records
  • Erasure — request that we delete your personal data
  • Restriction — limit or object to certain types of processing
  • Portability — receive your data in a structured, machine-readable format

Children's Privacy

Our Services are not directed at anyone under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from minors. If we learn that we have inadvertently gathered such data, we will delete it promptly.

Updates to This Policy

We may revise this Privacy Policy periodically. When we make material changes, we will post the updated version on this page and refresh the "Last updated" date above. We encourage you to review this page regularly.

Contact Us

For privacy-related questions or to exercise your data rights, please reach out to us at [email protected].